Thank you for shopping at Made42. We want you to be completely satisfied with your purchase. If you receive a damaged item, we offer a 30-day money back return policy, subject to the conditions outlined below.

 

Damaged Items

 

If you receive a damaged item, please contact our customer service within 30 days of receiving the product. We may request proof of the damage, such as clear photographs or other evidence, to process your return.

 

We reserve the right to evaluate the damage and determine if it falls within the scope of our return policy. Damage caused by misuse, improper handling, or normal wear and tear may not be eligible for a return.

 

Return Procedure

 

To initiate a return for a damaged item, please follow these steps:

 

Contact our customer service within 30 days of receiving the damaged item to request a return.
Provide details about the damage and any supporting evidence, as requested by our customer service team.
Once your return request is approved, we will provide you with instructions on how to return the item.

 

Please ensure that the item is securely packaged for return shipping to prevent further damage. We recommend using a reputable shipping carrier with tracking and insurance for your protection.

 

Refund Process

 

Once we receive the returned item and verify the damage, we will initiate the refund process. The refund will be issued using the original payment method, unless otherwise agreed upon.

 

Please note that the refund may take several business days to process, depending on your financial institution or payment provider. We are not responsible for any delays or fees associated with the refund process.

 

Non-Damaged Items

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If you wish to return a non-damaged item for reasons other than damage, we offer a 15-day return period from the date of delivery. Please note that custom items are not eligible for return.

 

To initiate a return for a non-damaged item, please follow these steps:

Contact our customer service within 15 days of receiving the item to request a return.
The item must be in its original condition, unused, and with any tags or packaging intact.
Once your return request is approved, we will provide you with instructions on how to return the item.

 

Please note that the customer is responsible for return shipping costs unless otherwise specified by our customer service team.

 

Once we receive the returned item and verify its condition, we will initiate the refund process. The refund will be issued using the original payment method, unless otherwise agreed upon.

 

Custom Items

 

Custom items, including personalized or made-to-order products, are not eligible for return or refund unless the item is damaged or there was an error on our part.

 

If you have any concerns or issues with a custom item, please contact our customer service team within 15 days of receiving the item, and we will work with you to find a satisfactory solution.

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Digital Items

 

All digital items, including but not limited to software, e-books, digital downloads, and online courses, are non-returnable and non-refundable.

 

By completing the purchase of a digital item, you acknowledge and agree that you have reviewed the item's description, specifications, and any available demos or samples to ensure it meets your requirements.

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Technical Support

 

We strive to provide quality digital products and ensure they are functioning as described. If you encounter any technical issues or difficulties accessing the digital item, please contact our customer support team. We will make reasonable efforts to assist you and resolve any technical problems.

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Customer Satisfaction

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Your satisfaction is important to us. If you have any concerns or questions about a digital item, please contact our customer support team, and we will do our best to address your concerns.

 

License Agreement

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When purchasing a digital item, you are granted a limited, non-exclusive license to use the item for personal or non-commercial purposes, as specified in the item's license agreement or terms of use. You agree to abide by the terms and conditions outlined in the license agreement or terms of use.

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Contact Us

 

If you have any questions or need assistance with a return, please contact our customer service team at services@made42.com.  We are here to help you.